Refund & Cancellation Policy

Last revised: June 2, 2026

This policy is part of our Terms of Service. By purchasing or using a paid plan, you agree to this policy. Payments are processed by our Merchant of Record (Creem.io); card statements may show "CREEM.IO" or similar.

Summary (read this first)

  • Once you consume any paid credit, allowance, or premium feature included in your plan, that billing period is not eligible for a refund, in whole or in part.
  • Cancellation stops future renewals only; it does not refund the current period or unused time.
  • Exceptions are limited to verified billing errors and, where mandatory law requires, unused purchases within the statutory withdrawal window described in §6.
  • For anything else, you may contact support; we may grant relief at our sole discretion but are never obligated to do so.

1. Who this applies to

This Refund & Cancellation Policy ("Policy") applies to all purchases ofAceMaker AI ("we," "us") digital services through acemaker.app, our desktop application, and checkout flows operated by Creem or other payment partners we designate. It covers subscriptions (monthly or annual), one-time credit packs, upgrades, and any paid add-ons.

2. Nature of the product (why refunds are limited)

AceMaker AI is a digital service delivered immediately. When your payment succeeds, we provision your account, activate plan entitlements, and enable access to cloud AI routing, premium models, and usage quotas. That delivery begins at purchase — not at the end of a billing period.

Your plan includes metered usage (credits, daily caps, or feature allowances). Each AI Solver query, Reading Digester page, Writing Coach session, live-audio minute, or other metered action consumespart of your entitlement. Consumption is logged on our servers and cannot be "returned" like physical goods.

Because third-party AI inference costs are incurred when you use the service, we cannot recover our costs once usage has occurred. This is the basis for our no-refund-after-use rule.

3. General rule: no refunds after use

All charges are final and non-refundable once any of the following has occurred (whichever happens first):

  • You sign in to the desktop app or web account with an active paid entitlement after the charge; or
  • You consume one or more paid credits, daily quota units, or premium-feature uses (including free-trial or promotional grants tied to a paid signup); or
  • You enable or access any feature listed as paid-only on the pricing page (e.g. Deep mode, Full Invisibility, live audio, elevated daily caps); or
  • Twenty-four (24) hours pass after successful payment, whether or not you logged in (see §6 for limited exceptions for unused EU/UK purchases).

"Use" or "consumption" means any server-side decrement of your balance, quota, or allowance, or any successful API call billed to your account. Failed requests caused solely by our outage may be credited at our discretion; that is not a refund.

Partial refunds, pro-rata refunds, "unused days," or refunds because you forgot to cancel, changed your mind, failed an exam, were detected by proctoring software, or violated an institutional policy are not provided.

4. Subscriptions & cancellation

4.1 Cancellation. You may cancel renewal at any time via your account dashboard (when available), the Creem customer portal linked in your payment receipt, or by emailing support@acemaker.app. Cancellation takes effect at the end of the current paid period. You retain access until that date; no refund is issued for the remainder.

4.2 Renewals. Subscriptions renew automatically unless cancelled before the renewal date. Each renewal charge is subject to this Policy from the moment of that charge.

4.3 Downgrades & upgrades. Plan changes take effect per the flow shown at checkout or in-app. We do not credit back the difference when downgrading mid-cycle. Upgrades may charge immediately; prior unused entitlements on the old tier do not entitle you to a refund.

5. Limited refunds we may provide

Outside the mandatory rights in §6, we only issue refunds in these categories:

  • Verified billing errors — duplicate charge, wrong plan charged, charge after you had already cancelled renewal (with proof), or unauthorized payment where you did not access the account. Contact support@acemaker.app within 30 days of the charge with your receipt and account email.
  • Service failure at our fault — prolonged outage preventing all paid features (typically 24+ consecutive hours) may qualify for account credit or refund at our sole discretion; partial slowdowns or third-party AI provider outages do not qualify automatically.
  • Exceptional cases — you may ask support to review your situation. Any goodwill refund or credit is discretionary, not precedent, and may require account termination.

Refunds, when granted, go back to the original payment method via Creem and may take 5–10 business days. Processing fees charged by payment networks are non-refundable.

6. EU / UK / EEA consumers — statutory withdrawal

If you are a consumer in the European Union, United Kingdom, or European Economic Area, you may have a 14-day right of withdrawal for distance contracts, unless an exception applies.

6.1 Immediate performance & loss of withdrawal. Digital content and digital services are delivered immediately. At checkout (and by first use), you are asked to consent to immediate performance and acknowledge that you lose your right of withdrawal once performance begins (EU Directive 2011/83/EU Art. 16(m) and UK Consumer Contracts Regulations equivalent).

6.2 If you have not used the service. If, within 14 days of purchase, you have not logged in, consumed credits, or accessed paid features, you may request withdrawal by emailing support@acemaker.app. We will process eligible statutory refunds within 14 days of a valid request.

6.3 After any use. Once §3 triggers, statutory withdrawal does not apply to the extent permitted by law, and §3 governs.

7. Chargebacks & payment disputes

If you dispute a charge with your bank or card issuer ("chargeback") without contacting us first, we may:

  • permanently suspend or terminate your account;
  • revoke all entitlements without refund;
  • submit evidence of delivery (account creation, login IP, usage logs, timestamps) to Creem and the card network;
  • refuse future purchases from you or associated payment methods.

Filing a chargeback for a charge where you received and used the service may be treated as a breach of these Terms. Contact support@acemaker.app first — we respond within 3 business days (Creem may refund on our behalf if we do not).

8. Abuse, fraud & chargebacks

We do not refund accounts terminated for violation of our Terms of Service, including shared accounts, automated scraping, resale of access, or abuse of fair-use limits. Suspected fraud may be referred to our payment processor and law enforcement where appropriate.

9. How to contact us

Billing & refunds: support@acemaker.app
Legal / Terms: legal@acemaker.app

Include: account email, date and amount of charge, last four digits of card (if applicable), and a short description. For billing errors, attach your Creem receipt.

10. Changes to this Policy

We may update this Policy at any time. The "Last revised" date at the top will change when we do. Material changes will be announced by email or in-app notice. Continued use or renewal after the effective date constitutes acceptance.